Chapathi/Tortilla Maker

Washable Electric Tawa

Domestic Crepe Makers

RETURN POLICY

  • As a rule, we have a NO RETURN and NO EXCHANGE policy.
  • Under no circumstances we will accept returns because the customer has changed his or her mind after receiving the product.
  • We will not accept returns unless there is shipping damage.
  • Manufacturing defects are covered under our warranty policy. If we decide that the product cannot be repaired, we may, at our sole discretion, either replace the defective product with a new one, or make a refund of the purchase price less shipping charges.
  • If you have received an item in a damaged condition, please contact us by e-mail (info@chennaiimports.com) within 10 days from receipt of the product . Past this 10 days' delay, the product cannot be returned.
  • We will not accept returns, if the item is damaged after usage or due to incorrect usage or negligence of customer.
  • Save the original packaging including the outer carton, if any, as well as the instruction manual, unfilled warranty card, and all accessories in their original condition. If any of them is missing or damaged, no refund will be made. You will also need the original packaging and the outer carton, if any, if you have to send the product back to us safely for warranty service, if required. Returned products should be in original unused condition and in their original packing.
  • All returns should be shipped prepaid strictly following our instructions. We will not accept COD shipments of returned products. We may reimburse reasonable shipping charges at our sole discretion. Insurance expenses are not reimbursable.
  • You are responsible for claiming shipping damages from the carrier.
  • All returns are subject to a 25% restocking fee, unless expressly agreed to by us in writing to be waived.
  • Once you have started using the appliance, it can only be repaired. For products that are warranted by their respective manufacturers/distributors, you must contact them directly for repairs and service as per their warranty conditions.
  • We will not accept used appliances for refunds.
  • It will take 4 to 6 weeks to process a refund after we receive the appliance in its original unused condition and in its original packing, along with the instruction manual, unfilled warranty card, and all accessories, all of them undamaged and in their original condition.
  • Customer is responsible for damages caused by improper packing and/or shipping of returned products and for claiming shipping damages from the carrier.
  • Images of the products on our web site are only for information purposes. Due to changes made by manufacturers from time to time in the models, products may not exactly correspond to the illustrations on this web site. Customers are requested to note this before placing orders. Product returns will not be accepted just because a product does not exactly look like its illustration on this web site.
  • We do not make any claims re: the quality of food items that customers make using the appliances we sell. The results depend a lot on the culinary skills of the individuals concerned, the ingredients etc. We will not accept returns for the reason that the food items that are made using the appliances sold by us are not upto the expectations of our customers.
  • Customers are requested to read our return policy and warranty conditions thoroughly and understand them fully before placing their orders. If anything is not clear, they should contact us by e-mail before placing their orders and have their questions answered.
We Accept




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